Operations and Tachnology Management Class

OTM class as usual today. Assoc Prof Dr Razli presented about Managing Quality and Six Sigma. I always heard about it not not so clear of the functions. But not today. Six sigma is a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service process by focusing on outputs that are critical to customers and results in aclear financial return for the organization.

I still remember, when i was attached with Takaful Ikhlas (HR Department), we send our staff for this six sigma courses. But not my intention to know about it as long as i do recorded for their attandance.

Defects? defects are any mistakes or errors that are passed on to the customer.